FREQUENTLY ASKED QUESTIONS
1
Do you offer nationwide delivery?
Yes, we offer nationwide delivery within mainland United Kingdom. However, due to freshness and temperature control concerns, fresh cakes are available for shop pickup only.
For wedding cakes and larger celebration cakes, we can deliver locally for a fee. Please email us for more information. info@sugarcanestudio.co.uk
2
Can I choose my delivery date and time?
Yes, you can choose your delivery date during checkout. Unfortunately, we cannot promise an exact delivery time on the day.
3
How long does it take for an order to be delivered?
Orders take 5 working days to be delivered (excluding Saturdays, Sundays, and Public Holidays).
4
Are your macarons gluten-free?
Yes, our macarons are gluten-free.
5
Are your marshmallows vegetarian?
No, our marshmallows contain gelatin and are not vegetarian.
6
Where can I find allergen information?
Most of our products show allergens on their webpage. Alternatively, you can request this information by phone at 01225 251707.
7
How long do macarons last?
Our macarons are freshly made daily and can be kept for up to a week in the fridge.
8
How long do cakes last?
For the best experience, consume cakes within 3 days and keep them refrigerated.